Terms & Conditions

Last Updated: 9 August 2026

Welcome to Prestige Travel Holidays (“we”, “us”, “our”). These Terms & Conditions explain the terms that apply when you use our website, request a quote, make a booking, or purchase flights, hotel accommodation, or other travel services through prestigetravelholidays.com.

By using our website or making a booking with us, you confirm that you have read and understood these Terms & Conditions and agree to be bound by them.

1. About Us

Prestige Travel Holidays is a travel business based in the United Kingdom.

Trading Name: Prestige Travel Holidays
Website: prestigetravelholidays.com
Registered Business Name: [Insert legal business name]
Company Registration Number: [Insert registration number]
Registered Address: [Insert registered address]
Email: [Insert business email]
Telephone: [Insert telephone number]

Where required by law, our legal business details and applicable financial protection information will be provided during the booking process and on your booking documentation.

2. Our Services

Prestige Travel Holidays provides travel booking services, including:

Flights and air travelHotel and accommodation bookings Flight and hotel combinationsTravel-related services offered through third-party suppliers

Unless expressly stated otherwise, we act as a travel agent arranging services supplied by airlines, hotels and other third-party travel providers.

The contract for an individual travel service may therefore be between you and the relevant airline, hotel or other supplier.

3. Making a Booking

A booking request is not confirmed until we have received the required payment and issued a booking confirmation or other confirmation document.

Prices and availability can change at any time before a booking is confirmed.

A quotation does not guarantee availability or price until the booking has been accepted and payment has been processed.

You are responsible for checking your booking confirmation carefully, including:

• Passenger names Travel dates Flight times Departure and arrival airports Baggage allowance Hotel name and location Room type Number of nights Number of passengers Total price Any additional services

You must notify us immediately if you identify an error.

4. Prices and Payments

All prices are subject to availability and may change before confirmation.

The total amount payable will be communicated to you before your booking is completed.

Depending on the booking, prices may include taxes, fees and supplier charges. Any additional charges that are not included in the quoted price will be identified where reasonably possible.

Payment must be made using an accepted payment method.

We reserve the right to decline or cancel a booking where:

Payment is unsuccessful;

 A supplier withdraws availability; There is an obvious pricing or technical error;

 Information supplied by the customer is materially incorrect; or The booking cannot be confirmed by the relevant supplier.

Where a booking cannot be confirmed after payment has been taken, we will explain the available options, which may include a refund where applicable.

5. Flight Bookings

Flights are subject to the airline's own terms and conditions.

Airlines may change flight times, routes, aircraft, baggage allowances, seating arrangements or other aspects of a booking.

Prestige Travel Holidays is not responsible for changes, delays, cancellations, missed connections or other disruption caused by an airline or other third-party supplier, except where applicable law provides otherwise.

Customers must ensure that their passenger names and travel information exactly match their passports or other required travel documents.

Customers should check-in and arrive at the airport within the time specified by the airline.

6. Hotel Bookings

Hotel reservations are subject to the terms and conditions of the relevant hotel or accommodation provider.

Hotel policies may include requirements relating to: Check-in and check-out times

 Security deposits Resort or city taxes Identification Minimum age requirements

 Cancellation charges No-show charges Room occupancy Special requests

Special requests such as bed type, room location, adjoining rooms or accessibility requirements are requests only and cannot be guaranteed unless specifically confirmed in writing.

7. Flight and Hotel Packages

Where a flight and accommodation are combined and sold as a package, the booking may fall within the scope of the Package Travel and Linked Travel Arrangements Regulations 2018, depending on how the services are selected, sold and combined.

Where these Regulations apply, the customer will receive the rights and protections required by applicable UK law.

The legal status of your booking and the identity of the organiser or supplier will be made clear in your booking documentation where required.

8. ATOL Protection

ATOL protection applies only where the booking is legally required to be protected and is covered by an applicable ATOL licence or exemption.

Do not assume that every flight or hotel booking made through Prestige Travel Holidays is ATOL protected.

Where an ATOL-protected booking is made, the applicable ATOL holder's name and ATOL number will be provided on the required documentation, including an ATOL Certificate where applicable.

Where Prestige Travel Holidays acts as an agent for an ATOL holder, the relevant ATOL holder and applicable protection details will be identified in your booking documentation.

If your booking is not ATOL protected, this will be made clear where required.

The CAA requires ATOL-protected transactions to be accompanied by appropriate ATOL documentation.

9. Supplier Terms

Flights, hotels and other travel services are provided subject to the terms and conditions of the relevant supplier.

By making a booking, you agree to comply with the applicable supplier's rules, including airline conditions of carriage and hotel policies.

Where a supplier's terms conflict with these Terms & Conditions regarding the performance of that supplier's service, the supplier's terms may apply.

10. Changes to Your Booking

If you request a change to your booking, the airline, hotel or other supplier may charge amendment fees.

You may also be required to pay any difference between the original price and the current price of the new service.

All changes are subject to availability.

Some tickets, hotel rates and promotional fares may be completely non-refundable and non-changeable.

We will advise you of applicable charges before processing a requested change where reasonably possible.

11. Cancellations

Cancellation rights and charges depend on the type of booking and the applicable supplier's terms.

Some flights, hotel rates and special offers may be non-refundable.

If you ask us to cancel a booking, we will inform you of any applicable cancellation charges and the amount, if any, that may be refundable.

Where a package booking is subject to statutory cancellation rights, those rights will apply in accordance with applicable UK law.

12. Refunds

Where a refund is due, it will normally be processed after we have received the applicable refund from the relevant airline, hotel or supplier, unless we are legally required to provide the refund ourselves.

Refund processing times may therefore depend on the supplier and payment method.

Any non-refundable booking fees or supplier charges will be explained where applicable.

We will not charge customers for a refund where applicable law prohibits such a charge.

13. Airline and Supplier Cancellations

If an airline, hotel or other supplier cancels or materially changes a service, we will communicate the information available to us and assist you with the options available under the supplier's terms and applicable law.

Where applicable, you may be entitled to an alternative service, rebooking or refund.

Our responsibility is subject to the applicable law and the terms governing the relevant booking.

14. Travel Documents

It is the customer's responsibility to ensure they have all documents required for their journey.

These may include:

 Valid passport

Visa Electronic travel authorisation

Transit visa Health documentation Entry permits

Proof of onward travel Other documents required by the destination or airline

Visa and entry requirements can change.

Customers should verify the current requirements with the relevant government authority, embassy or consulate before travelling.

Prestige Travel Holidays does not guarantee that a customer will be granted a visa or admitted into a country.

15. Passports and Passenger Information

Customers must provide accurate passenger information.

Incorrect names, dates of birth, passport details or other passenger information may result in additional charges or cancellation.

Some airlines do not permit name changes or may charge significant fees for corrections.

Prestige Travel Holidays is not responsible for additional costs resulting from incorrect information supplied by the customer.

16. Baggage

Baggage allowances vary by airline, fare type and route.

Customers should check the baggage allowance stated on their booking confirmation or directly with the airline.

Additional baggage may incur additional charges.

Prestige Travel Holidays is not responsible for baggage loss, delay or damage caused by an airline or other carrier, except where applicable law provides otherwise.

17. Special Assistance

Customers requiring special assistance should inform us as early as possible.

We will pass relevant requests to the airline, hotel or other supplier.

Special assistance is subject to supplier availability and applicable rules.

We cannot guarantee that every request will be accepted by a supplier.

18. Customer Responsibilities

You agree to:

• Provide accurate and complete information Pay all amounts due on time; Check your booking documents immediately after receiving them Comply with airline, hotel and supplier rules Ensure that you possess the necessary travel documents; Arrive at airports and other departure points on time Comply with applicable immigration and customs requirements; and Behave responsibly during your journey.

19. Our Responsibility

We will provide our services with reasonable care and skill.

Where we act as an agent, the relevant travel service is supplied by the airline, hotel or other supplier, and that supplier is responsible for the performance of its own services, subject to applicable law.

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under UK law.

20. Events Outside Our Control

We are not responsible for circumstances beyond our reasonable control, including but not limited to:

• Severe weather

• Natural disasters

• War or terrorism

• Civil unrest

• Government restrictions

• Border closures

• Strikes or industrial disputes

• Airline or airport disruption

• Epidemics or pandemics

• Technical failures

• Security incidents

• Changes in immigration requirements

• Other extraordinary or unavoidable circumstances

Where such circumstances affect your booking, we will provide reasonable assistance and information available to us.

21. Complaints

If you experience a problem during your booking or travel, please contact us as soon as reasonably possible so that we can attempt to assist you.

Complaints should include:

• Booking reference

• Passenger name

• Details of the issue

• Relevant dates

• Supporting documents or evidence where applicable

We aim to investigate complaints fairly and respond within a reasonable period.

Where the issue relates directly to an airline, hotel or other supplier, we may need to refer the complaint to that supplier.

22. Website Information

We make reasonable efforts to ensure that information displayed on our website is accurate and up to date.

However, travel information, prices, availability, airline schedules, hotel facilities and other supplier information can change without notice.

We do not guarantee that all website information will always be error-free or continuously available.

23. Website Use

You must not use our website:

• For unlawful purposes;

• To provide fraudulent or misleading information;

• To interfere with website security;

• To attempt unauthorised access to our systems;

• To copy or reproduce our website content without permission; or

• In any way that could damage our business or website.

We reserve the right to suspend or restrict access where necessary.

24. Intellectual Property

All content on prestigetravelholidays.com, including text, logos, graphics, images, branding and other materials, belongs to Prestige Travel Holidays or its respective licensors unless stated otherwise.

You may not reproduce, distribute, modify or commercially use our content without prior written permission.

25. Privacy

We process personal information in accordance with our Privacy Policy and applicable UK data protection legislation.

Information supplied during the booking process may need to be shared with airlines, hotels, payment providers and other travel suppliers where necessary to provide the requested services.

Please refer to our Privacy Policy for further information about how personal data is collected, used and protected.

26. Third-Party Websites and Services

Our website may contain links to third-party websites or services.

We are not responsible for the content, availability, security or privacy practices of third-party websites.

Your use of third-party services may be subject to separate terms and conditions.

27. Amendments to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our services, legal requirements or business practices.

The latest version will be published on this page with the relevant update date.

The Terms applicable to your booking will generally be those in force when your booking is made, subject to any changes required by law.

28. Governing Law

These Terms & Conditions are governed by the laws of England and Wales, unless applicable mandatory consumer protection legislation provides otherwise.

The courts of England and Wales will have jurisdiction, subject to any mandatory rights you may have under applicable consumer law.

29. Contact Us

If you have any questions about these Terms & Conditions or your booking, please contact us:

Prestige Travel Holidays
Website: prestigetravelholidays.com
Important: Nothing in these Terms & Conditions is intended to remove or restrict any statutory rights that you have under applicable UK consumer law.