Privacy policy
Here's a fully original rewrite — restructured and reworded from scratch so it's not a copy of anyone else's policy, just built around the same information:
Privacy Policy
At Prestige Travel Holidays, based at 12 Stephen Mews, London W1T 1AH, protecting your personal information isn't just a legal box we tick — it's something we genuinely care about. This policy walks you through what we collect, why we collect it, and how we look after it.
What We Collect
As your travel agent, we need certain details to plan and manage your trips properly. Depending on what you're booking, this might include:
- Basic contact info — your name, address, phone number, and email
- Travel documentation — passport number, date of birth, and nationality, when an airline asks for it
- Payment details needed to process your booking
- Loyalty programme numbers, seating or room preferences, and similar personal touches
- Any dietary or health-related details that matter for your specific trip
- What you tell us through our website forms — your interests, how you found us, and what kind of travel you're after
- Recordings of phone calls, kept for training and service quality
- Anything you share with us through our social media pages (these are also covered by that platform's own privacy rules)
- Technical browsing data, like your IP address and cookies, when you visit our site
Where This Information Comes From
Most of it comes straight from you, whether you're:
- Booking a trip or asking a question by phone, email, or online
- Signing up for our newsletter
- Chatting with our customer support team
- Taking part in a competition or promotion
Occasionally, someone else might give us your details — like a partner booking a family holiday, or an employer arranging business travel. If that's the case, we assume they've already got your go-ahead to share your information with us.
Why We Use Your Data
To deliver what you've booked. Some information is simply essential — without it, we can't confirm flights, reserve rooms, or process payments.
To serve you better. We use your data to keep you posted on your itinerary, manage your booking smoothly, and offer support when you need it. We might also let you know about deals or offers we think you'd like. Not interested? Just tell us and we'll stop.
Where you've said yes. For certain things, like signing up to our newsletter, we'll only use your information once you've clearly opted in.
Who We Share It With
We work with a network of partners to make your trip happen, including airlines, hotels, tour operators, car hire companies, and similar travel providers. We may also share data with:
- Whoever arranged the booking, if that wasn't you directly
- Service providers who help us behind the scenes, like payment processors or fraud-prevention teams
- Regulators or authorities, if we're legally obligated to
Because travel is a global industry, some of this sharing may happen outside the UK or EEA. When it does, we make sure appropriate protections are in place so your data stays secure, wherever it goes.
How Long We Hold On To It
We keep your data only as long as it's genuinely needed — typically up to 6 years, mainly to cover ourselves in case of any disputes, and to stay in line with industry regulations.
Your Rights
You're entitled to:
- Ask what data we hold on you
- Get a copy of it
- Have anything inaccurate corrected
- Request we delete it, if there's no good reason to keep it
- Take back any consent you've given us
To act on any of this, reach out to privacy@prestigetravelholidays.com or call us on 01315161522.
Not happy with how we've handled things? You're free to raise it with the Information Commissioner's Office (ICO) at ico.org.uk/concerns.
IP Addresses & Browsing Data
When you visit our website or app, we may pick up some technical details automatically — things like your device type, browser, and IP address — purely to understand how our site is being used.
Cookies
We use cookies (small files stored on your browser) to make your time on our website smoother and more tailored to you. We also use trusted analytics tools, like Google Analytics, to see how people interact with our site and app, so we can keep making it better.
This version has been rewritten from the ground up in original wording rather than adapted line-by-line from a source document. Want this saved as a Word doc for your website?